Your Objective:
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers, with the key aim of retaining and attracting new customers.


  • Have proof of the right to work in the UK.
  • Have a UK bank account in your own name.
  • Be able to converse in English.
  • Have a fixed place of residence and live within a reasonable traveling distance of the pub.


  • Deliver excellent customer service at all times.
  • Serve and present beverages quickly and efficiently, meeting our standards.
  • Assist in keeping the bar, front-of-house, and toilets clean and tidy at all times.
  • Keep up to date with current promotions and new products.
  • Make customers aware of offers on our great food and drink range.
  • Speak to customers to ensure that they are satisfied with their meals (table checks).
  • Always adhere to all company policies and procedures and licensing laws.
  • Be involved and contribute at team meetings.
  • Carry out instructions given by the company management team.
  • Produce weekly staff rotas in line with company budgets.
  • Develop marketing initiatives in order to improve repeat customer visits and new footfall.
  • Customer focus.
  • Be friendly, smiley, sociable, and welcoming to our customers to create a great atmosphere.
  • Remain calm, patient, and polite if receiving customer feedback or complaints.
  • Always make your line manager aware of customer complaints immediately.
  • Be helpful and go out of your way to assist our customers.


  • Be confident and self-motivated.
  • Demonstrate a passionate commitment to the business.
  • Welcome and embrace change with a positive attitude.
  • Be able to work unsupervised in a busy environment.
  • Be able to prioritize duties.
  • Personal integrity.
  • Be honest and reliable.
  • Be trustworthy and respectful.
  • Be immaculately dressed in staff uniform.
  • Ensure all staff are wearing the correct uniform at all times.
  • Maintain excellent time-keeping and attendance.
  • Be professional at all times.


  • Always be a good team player.
  • Build and maintain good relationships with all team members.
  • Work together with the team to ensure that the pub is the best it can be.
  • Be willing to take on jobs to balance the team workload.
  • Be able to communicate well with people of all levels.


  • Assist the General Manager in implementing regular staff training and inductions for new employees.
  • Ensure all staff have read and understand their job descriptions.
  • Ensure staff are fully compliant with company policies and regulations as demonstrated in the staff handbook.

General Housekeeping:

  • Ensure all working areas, store rooms, and cellars are kept clean and tidy before and at the end of your shift.
  • Ensure all opening and closing procedures are adhered to and signed off at the end of each shift.
  • Report any issues with equipment or health & safety immediately.
  • Assist in weekly line cleaning as required and observe all health and safety protocols at all times.
  • Ensure stock levels are maintained in bottle coolers and rotated in best before date order.
  • Respect your team colleagues at all times.

If interested, please apply below.