General Manager


Your Objective:

To ensure the smooth running of the pub, at all times. To manage, train and develop the team, with the key aim of retaining and attracting new customers, to build sales and profitability.

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers, with the key aim of retaining and attracting new customers.

You must:

  • Have proof of the right to work in the UK.
  • Have a UK bank account in your own name.
  • Be able to converse in English.
  • Have a fixed place of residence and live within a reasonable travelling distance of the pub.
  • Deliver excellent customer service and maintain a high standard of customer management at all times.
  • Take full responsibility for the setup and effective operation of the pub, within company policy, at all times.
  • Work closely with the Head Chef and Kitchen team.
  • Ensure all food dishes are cooked and presented to a very high standard and in line with specifications and recipes signed off by the company management team.
  • Take full responsibility for the results achieved in the pub, including profit and loss (P&L) performance, stock results, standards, Cask Marque, and any other audits implemented by the company.
  • Ensure all food and drink allergen-related documents are up to date and displayed to customers.
  • Ensure all staff are aware of allergen documents.
  • Ensure that opening and closing procedures are adhered to, in line with company policy, taking account of security and the health & safety of people and property.
  • Work in all areas of the pub – bar, floor, cellar, kitchen, and office – to ensure that best practices are maintained by the team and that any areas requiring improvement are identified.
  • Control all aspects of finance in the pub, including sales, gross profit, stock control, core wages, and controllable expenditure.
  • Control all office administration procedures and ensure that the management team complies with company standards.
  • Be accountable for all cash management throughout the pub, including third-party providers (such as ATMs, Securitas, AWP, and SWP Machines, etc); conduct thorough investigations for all cash-loss issues.
  • Review P&L account monthly with the team and Company Management Team, agreeing on clear targets for improvements for any targets not achieved.
  • Maximize all sales opportunities in the business, including quality of food and drink service and availability, using all company point-of-sale as directed; have an understanding of all promotions and point-of-sale requirements and work with the team and area manager to maximize sales at every opportunity.
  • Be responsible for accurate rota-planning, based on forecast sales and core wage budget.
  • Plan all rotas in line with budgeted targets and forecasts, taking the necessary daily action to reduce/increase hours, in line with sales.
  • Manage all delivery processes, including checking in orders, storage, stock rotation, security, loss investigation, and staff training.
  • Manage all stock-management processes, including timely stock counts, line checks, wastage reports, loss investigation, and staff training.
  • Complete product-ordering on time, every time; ensure full availability of all drink, food, and non-consumable items.
  • Follow all company security procedures, including loss prevention measures and procedures for the security of staff and premises, at all times.
  • Carry out risk assessments to ensure staff and customers’ safety; ensure adherence to children-specific guidelines.
  • Monitor and manage all maintenance issues and manage third-party contractors, including cleaners, where applicable.
  • Be aware of and adhere to licensing, data protection, Health & Safety at Work, and COSHH legislation, at all times.
  • Carry out commercial activities as instructed.
  • Manage the pub team, including motivating and leading the team to work to the highest standards, at all times.
  • Identify and monitor training needs and take an active role in developing people.
  • Manage the day-to-day performance of staff and managers, in line with company personnel policies and procedures.
  • Manage the day-to-day attendance of staff, in line with company sickness and absence management policies and procedures.
  • Deal with any employee complaints and/or grievances promptly, in line with company guidelines.
  • Manage and maintain correct staffing levels, in line with targets and in relation to sales-forecasting.
  • Communicate effectively with the team, through regular meetings – staff meetings to be held monthly.
  • Manage the timely distribution and briefing-in of all company communications.
  • Manage and maintain employee personnel & training files.
  • Identify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment process, ensuring that all paperwork (including ‘proof of right to work’ documentation) is certified, copied and completed, in line with Home office and company guidelines.
  • Maintain personal knowledge by completing in-house training, attending courses and completing workbooks.
  • Always adhere to all company policies and procedures and licensing laws.
  • Carry out any duties as instructed by Company Management Team.

If interested, please apply below.