Bar & Waiting Staff

You must:

• Have proof of the right to work in the UK.
• Have a UK bank account in your own name.
• Be able to converse in English.
• Have a fixed place of residence and live within a reasonable traveling distance of the pub.
• Deliver excellent customer service at all times.
• Ensure you always “upsell” food and drink products as instructed by your line manager.
• Serve all alcoholic and non-alcoholic beverages in correct glassware that is clean and free from scratches or chips.
• Serve and present hot non-alcoholic beverages quickly and efficiently, meeting our standards.
• Assist in keeping the front-of-house and toilets clean and tidy at all times.
• Keep up to date with current promotions and new products.
• Make customers aware of offers on our great food and drink range.
• Speak to customers to ensure that they are satisfied with their meals.
• Maintain personal knowledge by completing in-house training and workbooks.
• Always adhere to all company policies and procedures and licensing laws.
• Be involved and contribute at team meetings.
• Carry out instructions given by the management team and head office.

Drive:

• Be confident and self-motivated.
• Demonstrate a passionate commitment to the business.
• Welcome and embrace change with a positive attitude.
• Be able to work unsupervised in a busy environment.
• Be able to prioritize duties.
• Personal integrity.
• Be honest and reliable.
• Be trustworthy and respectful.
• Be immaculately dressed in staff uniform.
• Ensure all staff are wearing the correct uniform at all times.
• Maintain excellent time-keeping and attendance.
• Be professional at all times.

Teamwork:

• Always be a good team player.
• Build and maintain good relationships with all team members.
• Work together with the team to ensure that the pub is the best it can be.
• Be willing to take on jobs to balance the team workload.
• Be able to communicate well with people of all levels.

Training:

• Assist the General Manager in implementing regular staff training and inductions for new employees.
• Ensure all staff have read and understand their job descriptions.
• Ensure staff are fully compliant with company policies and regulations as demonstrated in the staff handbook.

General Housekeeping:

• Ensure all working areas, storerooms, and cellars are kept clean and tidy before and at the end of your shift.
• Ensure all opening and closing procedures are adhered to and signed off at the end of each shift.
• Report any issues with equipment or health & safety immediately.
• Assist in weekly line cleaning as required and observe all health and safety protocols at all times.
• Ensure stock levels are maintained in bottle coolers and rotated in best before date order.
• Respect your team colleagues at all times.